Southwest Air to let pets onboard — for a fee
May 29, 2009 ·
Southwest Airlines Co., which has bashed competitors for charging fees, said Friday it will add new fees for passengers who bring small pets onboard and for unaccompanied minors. It will also raise the charge for checking a third piece of luggage or an overweight bag. Other airlines have raised hundreds of millions of dollars since [...]
Flying in comfort — or not
May 20, 2009 ·
Fares, fees and destinations aren’t the only things that vary by airline. The width of your seat, the amount of legroom and the entertainment options available can make the time, well, fly by — or make a long flight feel a lot longer. Legroom is important to many fliers. Seat pitch — the space between [...]
Airlines post rare improvement in customer survey
May 19, 2009 ·
Airlines are doing a better job of taking care of the passengers they still have, according to a new study. Passenger satisfaction with airline service rose 3.2 percent earlier this year, the first increase in six years, according to a University of Michigan study to be released Tuesday. The increase came as the number of [...]
JetBlue extends refund plan for laid-off customers
May 18, 2009 ·
JetBlue Airways Corp. said Monday it is extending its refund program for customers who lose their jobs after buying tickets. The Forest Hills, N.Y.-based carrier said a “positive” customer response led to a continuation of the program that originally lasted through June. Similar programs have been launched by car companies including Hyundai Motor America. The [...]
Airlines’ on-time performance improves in March
May 12, 2009 ·
U.S. airlines’ on-time performance and baggage handling improved in March compared with a year ago, but was worse than in February of this year, government data released Tuesday shows. The rate of cancellations and number of complaints to the government was lower year-over year, but higher than in February. Atlantic Southeast Airlines, a unit of [...]
Airline traffic declines ease in April
May 7, 2009 ·
Passenger traffic is still falling on nearly all U.S. airlines, but the steep nosedive in March gave way to a more gentle decline in April, raising hopes that the worst of the travel slump may be over. But analysts say it’s too early to declare a turning point for the airlines, which suffered huge losses [...]
Looking for a Wi-Fi hot spot? Get on a plane
May 5, 2009 ·
The days of being cut off from the Internet while you’re on a plane are quickly disappearing. A number of domestic airlines have recently begun offering Wi-Fi Internet access aboard planes, and other airlines say they are working toward making it happen. “This is the year” for Wi-Fi on planes, said Jack Blumenstein, president and [...]
