Another credit card fee is about to fly
November 18, 2009 ·
Another fee is coming in the new year for airline and hotel customers — this time from your credit card company. The message: Pay your bill on time or forfeit the miles or points you thought you earned for making purchases on your card during that month. To get the rewards back, it’s going to [...]
Trump Hotel opens in Waikiki
November 17, 2009 ·
The Trump International Hotel & Tower Waikiki Beach Walk, the first new Waikiki luxury property to open in more than 20 years, welcomed its first guests Monday. Guests were greeted with Hawaiian dance and live music. The 38-story, 463-unit tower is located steps from the sand and Fort DeRussy Park. It features a library, wine [...]
Las Vegas New Year’s fireworks back to rooftops
November 16, 2009 ·
New Year’s Eve fireworks will return to the rooftops of Las Vegas Strip hotels to ring in 2010 after ground-level displays disappointed revelers last year, event and county officials said. “We’re moving the fireworks show back to where it should be,” said Pat Christenson, president of the event promoter, Las Vegas Events. Christenson said the [...]
Choice Hotels to list properties on Expedia sites
November 12, 2009 ·
Choice Hotels International Inc. said Thursday it signed an agreement with online travel company Expedia Inc. to list its lodging properties on Expedia and Hotels.com Web sites. Financial terms were not disclosed. Within a week Choice hotels will start to be available on Expedia.com and Hotels.com sites worldwide, and later on Hotwire.com. Choice Hotels franchises [...]
How to avoid a customer-service nightmare
November 12, 2009 ·
Bad service is everywhere. The latest American Customer Satisfaction Index finds that airlines score a failing 64 percent. Hotels? Guests give them a gentleman’s “C” (75 percent). Ditto for car rental companies. Even though there aren’t any reliable customer service surveys, the one or two I’ve seen suggest no one is particularly happy with the [...]
Top 10 North American cities for hotel deals
November 11, 2009 ·
With the economy still in flux, hotels are continuing to reduce their rates—in some cities by as much as 30 percent. Hotwire publishes a monthly report on the markets with the biggest hotel discounts. At press time, the top 10 North American cities for deals were: 1. Las Vegas 2. Phoenix 3. New York 4. [...]
Hotel rates down 8.8 percent this year
November 9, 2009 ·
Hotel room prices are expected to drop a total of 8.8 percent in 2009 compared to 2008 and will continue creeping down in 2010, though at a much slower rate, according to the 2010 lodging forecast from PricewaterhouseCoopers Hospitality & Leisure Practice. “It is expected that the steepest declines in ADR (average daily rates) have [...]
