Sunday, February 19, 2017

Customers that airlines hate the most

Customers that airlines hate the most

April 28, 2011 · , ,

It’s one of the oldest adages of the retail world: “The customer is always right.” Of course, very often the customer is wrong. Every day customers behave in ways that make the lives of waiters, cashiers, customer service reps and other retail workers miserable. And in many cases, these customers don’t even realize how annoying [...]

Airline fees test travelers’ limits

Airline fees test travelers’ limits

After a United flight hit severe turbulence over Kansas on July 20, injuring dozens of people on board, Jay Leno joked that flight attendants administered first aid only to passengers who paid a $7.50 “triage fee.” It was a bit of morbid humor reflecting the view that airline fees are out of control. Even the [...]

Airline fees make it hard to shop for best deal

Airline fees make it hard to shop for best deal

Finding the best deal on a flight has become a lot more difficult, thanks to hefty baggage and service fees that consumers often don’t know about until they show up at the airline counter, congressional investigators say. Those fees are not part of the ticket price, meaning they can easily go unseen until it’s too [...]

Airlines start tarmac delay response early

Airlines start tarmac delay response early

At least two airlines are already sending flights back to the gate if they’re caught in tarmac delays approaching three hours, the cut-off point for new fines that take effect on April 29. US Airways and Continental Airlines both said on Monday that they’ve started new procedures ahead of the government rules, which require airlines [...]

10 ways to maximize your miles

10 ways to maximize your miles

If you’re not able to redeem your miles or points for the flights you want, it could be that either you’re in the wrong program or you’re not employing the new tools and strategies you need in this changing landscape. Here’s a step-by-step plan for using your miles to fly where you want, when you [...]

‘Insurance’ airlines don’t tell you about

‘Insurance’ airlines don’t tell you about

Airlines are required by U.S. regulations to compensate travelers for up to $3,300 in the event that checked bags are lost or damaged. But that’s only for domestic travel. For most international flights, bag liability is limited to approximately $9.07 per pound for checked bags, which is virtually nothing (a 30 lb. bag gets you [...]

Continental Airlines to charge for food

Continental Airlines to charge for food

Continental Airlines is ending free hamburgers, barbecue and sandwich rolls for many of its passengers in favor of a food-for-sale program that mirrors what other carriers are already doing. A spokesman said Monday that the airline, based in Houston, expects a $35 million annual benefit, from cost savings and added revenue. Delta Air Lines, American [...]

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